FAQS
Q: What Are The Sampling Costs?
A: A $30 USD sampling fee is required prior to prototyping. However, this is a fully refundable deposit: the entire amount will be credited back to your final bulk order, effectively making the sampling process free of charge upon partnership.
Q：How to Approve Samples?
A: To ensure the final production perfectly aligns with your vision, we offer flexible approval methods:
Physical Prototype: Receive the sample by mail to personally verify the texture, weight, and craftsmanship.
Digital Approval: For a faster turnaround, approve your design via high-definition photography or live video sessions.
Q：Can I Customize With Only A Concept?
A: Yes! Our in-house designers can turn your sketches or ideas into professional 2D/3D mockups.
Q: What Is The Lead Time?
A: Once the sample is approved, the standard production lead time is typically 30-45 days. The exact timeline depends on the order volume and design complexity. We will provide a tailored schedule for your specific order and maintain transparent communication to ensure timely delivery.
Q：Do You Provide Custom Packaging For Claw Clips?
A：Yes. We offer fully customized packaging options, including paper boxes, fabric pouches, and printed cards, to help enhance your brand presentation.
Q：Can I Add My Own Logo Or Branding To The Claw Clips?
A: Of course. We can apply your logo through engraving, printing, embossing, or laser etching. Our design team will assist in choosing the best method for your material and finish.
Q: Do The Materials Comply With International Aafety Atandards?
A: We prioritize product safety and environmental responsibility. Our hair accessories can be customized to meet international safety and chemical standards, including REACH (EU) and California Proposition 65 (US). From our eco-friendly cellulose acetate to our high-grade alloys, we ensure our products are not only aesthetically superior but also fully compliant with global retail safety requirements.
Q: Where is my order now?
A: Please visit https://www.17track.net/en and enter your tracking number to track your order.
Q: I want to return or get a refund!
A: Customized products are not eligible for return or exchange unless there are issues such as the item not matching the description or quality problems. If you insist, please send an email to help@haccwholesale.com.